Frequently Asked Questions
Everything you need to know about Bulk SMS, WhatsApp API, IVR, Voice OBD, DLT registration, and our platform.
Bulk SMS is a service that allows businesses to send large volumes of text messages to multiple recipients simultaneously. It is commonly used for promotional campaigns, transactional alerts, OTP verification, and customer notifications.
Yes, as per TRAI regulations, DLT (Distributed Ledger Technology) registration is mandatory for all businesses sending Bulk SMS in India. You must register your business, SMS headers, and content templates on the DLT platform before sending messages.
PE ID stands for Principal Entity ID. It is a unique 15-digit registration number assigned to your business on the DLT platform after successful registration. You need this ID to register SMS headers and templates.
The WhatsApp Business API enables businesses to send and receive WhatsApp messages programmatically. It supports automated notifications, customer support conversations, and marketing campaigns with rich media. Unlike the WhatsApp Business App, the API allows integration with your CRM and automation tools.
Cloud IVR (Interactive Voice Response) is a telephony system hosted on the cloud that automates incoming call handling. It uses voice menus and keypad inputs to direct callers to the right department without human intervention.
Transactional SMS are triggered by user actions (e.g., OTP, order confirmation, bank alerts) and can be sent 24x7. Promotional SMS are marketing messages restricted to 9 AM to 9 PM by TRAI regulations. Transactional messages have higher delivery priority.
DLT template approval typically takes 2-3 business days for standard templates. Complex templates or those with URL shorteners may take longer. We assist with template creation to ensure faster approval.
Yes, we provide a RESTful SMS API with support for multiple programming languages including PHP, Python, Node.js, Java, and cURL. The API supports bulk sending, OTP generation, delivery reports, and webhook callbacks.
Yes, we offer connectors and integration support for popular CRMs such as Salesforce, HubSpot, and Microsoft Dynamics. We also provide webhooks and REST APIs for bespoke integrations.
OTP SMS can be sent using our Transactional SMS API. You can generate a random OTP on your server and send it through our API endpoints. We support features like resend OTP, expiry timers, and delivery confirmation.
RCS (Rich Communication Services) is the evolution of SMS that supports rich media, interactive buttons, read receipts, and typing indicators. Unlike plain SMS, RCS messages look like chat apps and offer higher engagement rates.
Voice OBD (Outbound Dialing) allows automated voice calls to large customer lists. Benefits include personalized voice messages, real-time delivery tracking, interactive call flows, and integration with CRM data.
Yes, we are fully compliant with TRAI regulations for Bulk SMS, including DLT registration, header and template registration, and DND compliance. Our platform automatically filters DND registered numbers for promotional campaigns.
Yes, our dashboard allows you to schedule SMS campaigns for future dates and times. You can also set recurring schedules for periodic messages like daily alerts or weekly newsletters.
A single SMS has a 160-character limit for standard GSM encoding. Messages exceeding 160 characters are automatically split into multiple segments. Unicode messages (e.g., Hindi, Arabic) have a 70-character limit per SMS.
We use encryption for API traffic, support multi-factor authentication for dashboard access, and follow industry security best practices. We can support GDPR and HIPAA compliance where required and are able to sign DPAs for customers with specific data-protection needs.
We design for high availability using redundant routing, failover systems, and real-time monitoring. SLA-backed uptime commitments are available for eligible plans.
Yes, every message sent through our platform generates a detailed delivery report including delivered, failed, pending, and undelivered status. Reports are available in the dashboard and can be fetched via API or webhook callbacks.
Yes, we support international SMS delivery through operator routing and partner networks. We'll work with you to ensure optimal routes for your target countries.
The WhatsApp Business App is a free mobile app for small businesses with limited automation. The WhatsApp Business API is designed for medium to large businesses and supports programmatic messaging, multi-agent systems, CRM integration, and higher throughput.
Yes, we provide toll-free number services with IVR integration. You can set up a toll-free number for customer support with IVR menus, call routing, and call recording capabilities.
We support 6-character custom sender IDs for promotional SMS (e.g., BRANDX), numeric sender IDs for transactional/OTP SMS (e.g., 123456), and alphanumeric sender IDs for service SMS. All sender IDs must be registered on the DLT platform.
Getting started is simple: contact our sales team, complete the onboarding and DLT registration process, integrate our API or use our dashboard, and start sending messages. Most clients go live within 2-3 business days.