Custom IVR Menus
Create your own call menu according to your business requirements, with clear choices for callers.
CLOUD IVR SOLUTIONS
Automatically answer, route, and manage your business calls with a professional IVR system. Give customers the right options, connect them to the right department, and never miss an important business call.
Custom call flows • Call routing • Call recording • Call management
Customer calls your business. The system answers with your greeting, offers a small menu and sends the caller to the right person or department.
Customer Calls
Welcome Message
Menu Options
Department or Agent
Call Handled
Interactive Voice Response (IVR) is an automated phone system that answers callers and offers a short set of menu choices. It helps customers get to the right team without waiting for someone to answer every call.
We help you set up a simple IVR flow for your business so callers can choose the right option and reach the right person. This is useful for sales enquiries, support requests, account help, and after-hours calls.
Every business handles calls differently. We help you build your call flow to match your teams and your busiest hours, so the IVR feels simple and useful for your customers.
How It Works
The customer dials your business number. The call is picked up automatically by the IVR system.
The system plays your greeting and menu with clear options for the caller.
The caller presses a number on their phone keypad to select Sales, Support or another team.
The IVR sends the caller to the right number, agent or team based on the menu choice.
The system can keep call logs, record the call if needed, and handle after-hours routing.
Features
Each feature is built to keep your customers moving through the right path and keep your team informed.
Create your own call menu according to your business requirements, with clear choices for callers.
Automatically route callers to the correct person, department or phone number.
Provide separate options for Sales, Support, Accounts, Reception and other teams.
Record business calls when required for monitoring, training or reference.
Keep track of incoming calls and review call activity to stay informed.
Handle calls differently during working hours, after hours, weekends or holidays.
Forward calls to selected mobile numbers, landlines or agents based on your setup.
Use customized welcome messages and voice prompts that match your business tone.
Allow callers to wait when all agents are busy instead of losing the call.
Let callers select options using their phone keypad for a simple menu experience.
Help your team identify missed calls and follow up with important callers.
View useful call activity and performance information depending on your IVR setup.
IVR for Different Businesses
Route buyers, tenants and owners to the right team with options like Buy, Rent, Sell, or Property Management.
Help callers reach appointments, reception, billing, or the right medical team with clear menu choices.
Route students and parents to admissions, support, accounts, or counselling teams without manual direction.
Automatically direct customers to the right support team for orders, technical help, returns, or complaints.
Help customers with orders, delivery questions, returns, and product support using menu-based routing.
Useful for agencies, consultants, repair services and local businesses that handle regular customer calls.
Simple IVR Pricing
Ideal for basic automated call routing.
For businesses needing more advanced call handling.
A successful connection means the call has reached the intended department, agent or voicemail destination. If you need a dedicated number, optional number rental charges may apply. Call recording may have additional terms depending on the setup.
Frequently Asked Questions
IVR is an automated phone menu that answers your calls, gives callers a short set of options, and then sends them to the right person or department.
You may use a dedicated number from us or forward your existing business number depending on your current phone service. We will recommend the best option when we review your setup.
Yes. The IVR can forward calls to mobile phones, landlines, or specific agents based on the menu choices you set up.
Yes. You can create different menu options and route callers to Sales, Support, Accounts, Reception or any other team your business uses.
Call recording can be enabled where supported by your setup, and it should be used in line with local privacy and legal requirements.
Yes. Your greeting, menu prompts and voice messages can be customized to match your business and customer flow.
Yes. Changes to your IVR menu can be made after the initial setup to reflect new services, teams, or hours.
Most setups can be ready within a few business days after we agree on your call flow, prompts and routing plan.
Yes. You can configure different handling for business hours, after hours, weekends or holidays.
We can connect your IVR to common business systems and help plan the right integration for your workflow. Ask us for details on your existing setup.
Have a different question about IVR?
Talk to an IVR ExpertTell us how you want your customers' calls to be handled and we'll help you create the right IVR flow for your business.
Need help designing your call flow? Our team can help you plan the IVR structure before deployment.